Policies
Scheduling and Cancellations:
Private, duet and group sessions are available by appointment only. Space is limited. To reserve your slot, please call 630.920.2639.
All appointments, privates duets, groups or Mat* sessions, cancelled with less than 24 hours notice will be charged the one hour minimum. No exceptions.
Because our business is appointment based, it only works when those appointments are kept.
If you would like to reschedule a confirmed appointment, no problem! Just contact your trainer or the studio more than 24 hours in advance. If this happens, we can rearrange our planned work, and perhaps help someone else.
Payment is expected at the time of the service given. We will gladly accept cash or checks written out to “The Pilates Body.” Packages can be purchased at any time, and the rate of service will be deducted from the package for each session given. We do not accept credit card payment at this time.
*Mat policy only applies to those who purchase packages of Mat in a series: No transfers for Mat credits
Postural Assessments:
The PilatesBody, Inc. requires all new clients to undergo a postural assessment prior to participating in training at the studio. For further questions about Postural Assessments, please call us at 630.920.2639
Studio Policies:
Please silence cell phones before entering studio space. If for some reason you are having a personal emergency, you may bring your phone with you into your session, but it must be kept on silent to respect the time of other clients.
Please keep your conversation to a quiet noise level to respect others training in the studio.
Please remove shoes before entering the studio space. If you are using your shoes to do exercise other than Pilates, please make sure your shoes are clean and free of dirt or water before walking on the carpet.
Please supervise children at all times, and for the sake of safety do not let your children climb on or play with the equipment. The PilatesBody, Inc. is not liable for injury.
Studio Cancellations:
The PilatesBody, Inc. reserves the right the cancel classes/appointments due to instructor illness or emergency unavailability. we will do our very best to notify you immediately in such cases and will reschedule you at your convenience. The PilatesBody, Inc. offers only the most qualified Pilates instructors. In the case that your instructor is unavailable due to family emergency, illness or time away from the studio for continuing education, be assured you will be placed in capable hands.